Facility management

Commercial cleaning with an SLA behind it

Offices, retail and mixed-use buildings run best when the scope, the frequency and the response time are written down. Performance can then be reviewed against a document instead of an impression.

Service level structure

What sits inside the agreement

Each building receives its own schedule. Nothing is assumed and nothing is left to interpretation on the floor.

Scope of works

Task-by-task listing per area, with frequencies and the finish expected for each surface type.

Attendance schedule

Named shifts and hours, split between day cleaning and after-hours teams according to occupancy.

Response times

Agreed turnaround for reactive requests such as spills, washroom call-outs and meeting-room resets.

Inspection regime

Supervisory inspections against the scope, with findings and corrective actions recorded.

Escalation path

A named contact and a defined route to the director's office where an issue is not resolved.

Consumables management

Hygiene consumables forecast, replenished and reported as part of the same agreement.

Scope

Service lines that make up a facility contract

Facility Management & SLA Commercial

Offices, retail and mixed-use buildings run on defined tasks, defined frequencies and a named contact. Deviations are logged and corrected rather than absorbed quietly.

  • Written scope of works per building
  • Day cleaning and after-hours teams
  • Agreed response times for ad-hoc requests
  • Documented inspections and corrective actions

Consumables & Procurement

A supporting service, not a shop. We forecast usage per site, consolidate ordering and keep dispensers stocked so your teams are not chasing paper and soap.

  • Paper, soap, liners and cleaning chemistry
  • Per-site usage forecasting
  • Consolidated delivery with scheduled visits
  • Consumables reported alongside service reporting

Staffing & Trained Personnel

Personnel are inducted on the specific site: access routes, sensitive areas, materials, and what finished looks like. Rosters name the people attending so you are not meeting a stranger each week.

  • Site-specific induction before first shift
  • Fixed rosters with named relief cover
  • Uniformed, presentation-aware conduct
  • Supervisory oversight on larger sites

Areas covered

Typical commercial coverage

Reception and entrance glass
Open-plan floors and meeting rooms
Washrooms and kitchenettes
Lifts, stairs and corridors
Retail floors and fitting areas
Parking lobbies and service areas
Boardrooms before and after use
Periodic floor and upholstery care

Our commercial work is presentation and hygiene cleaning. We do not offer medical-grade, clinical or hospital-sterile disinfection services.

Ask us to scope your building

Tell us the building type, floor area and occupancy hours and we will return a written scope of works with frequencies and response times.